the coffee shops; quality auditing

This end user is the leading coffee shop chain with hundreds of UK stores and high expectations of their service suppliers. As a an approved HVAC installation & maintenance contractor our client must monitor, control and report the quality of their service delivery.

We were asked to develop and implement a system to provide impartial and independent reports of the levels of quality.

We devised the necessary procedures, a set of KPIs and software to compile the survey data and create reports that clearly present our findings on both regular maintenance and Cap-Ex jobs.

Our client has enjoyed significant benefits from such a proactive method of quality control with improved customer satisfaction and greater control over his own engineers.